ROM AMERICA is proud to serve you the highest quality Korean products for your every day cooking and baking needs. You can also use this versatile flour as a healthy gluten free alternative to traditional flour. It is rich in nutrients like fiber, protein, zinc, and calcium. It is perfect for all baked goods; use it for cookies, pancakes, bread, brownies, and more! There are many ways to use it. You can also use this powder to make asian desserts like butter mochi and Korean injeolmi rice cakes! It also serves as a good thickening agent for soups and stews. Our sweet white rice flour is made from 100% all natural sticky glutinous white rice without any extra fillers, additives, sugars, or preservatives. It is only premium rice flour! The best way to store this powder and maximize the shelf life would be to keep it in a cool, dry, airtight container. Our flour comes in a resealable bag for easy use and storage. Despite the name, this flour is not sweet, making it a perfect base for any of your recipes.
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Refund Policy
Return and Exchange Policy
General Returns:
Satisfaction Guarantee: Unopened items can be returned within 7 days.
Non-Returnable Items: Perishable or frozen items.
Return Costs: Return shipping fees apply.
Exclusions: Special orders, discontinued, opened items, or items with broken seals. All face masks non-refundable.
Refund Process: Issued to the original payment method.
Policy Limits: Right to refuse returns in case of frequent returns or policy abuse.
Defective Products:
Reporting Window: Contactinfo@meal4ula.comwithin 48 hours of delivery for incorrect, damaged, or expired products.
Required Information: Order number, item details, and photos.
Resolution: Eligible for exchanges, refunds, or store credits.
Non-Defective Products:
Change of Mind: Contact within 48 hours of delivery if not satisfied.
Refund Deductions: Refunds issued minus
a return shipping label cost and a 30% restocking fee.
Exclusions: No returns for fresh produce, dairy, meats, seafood, and frozen foods, unless defective. No refunds for PO Box address issues.
Package Theft:
First Incident: Refund up to $80 in points.
Subsequent Incidents: Customer responsibility. No refunds for repeated theft claims.
Exchanges:
Process: Return the item, and upon acceptance, make a separate purchase for the new item.
Initiating Exchange: Follow standard return procedure for the item being returned.
Additional Considerations:
Timeframe for Return/Exchange Processing: Include an estimated time frame for processing returns/exchanges after the product is received.
Restocking Fee Explanation: Briefly explain why a restocking fee is charged.
Clear Definition of ‘Seller’s Fault’: Define scenarios considered as ‘Seller’s Fault’ (e.g., wrong item sent, defective product).
Partial Returns: Information on handling partial returns, especially if the order initially qualified for free shipping.
Dispute Resolution: Steps for customers to follow if they disagree with a return/exchange decision.
Accessibility: Ensure that the policy is easy to find and accessible on your website.
Implementing these details can further enhance your policy’s clarity and ensure customers have a comprehensive understanding of their options.
